FAQ

 

  1. HOW MUCH ARE YOUR CARICATURES?
  2. HOW LONG DOES IT TAKE TO GET MY ORDER?
  3. WHAT ARE RUSH OPTIONS?
  4. DO YOU OFFER FASTER DELIVERY FOR THE PAPER PRINTS?
  5. WHAT IF I LIVE OUTSIDE THE US?
  6. ARE ALL OF YOUR PRICES PER PERSON?
  7. WHAT SIZE ARE YOUR CARICATURES?
  8. I ONLY HAVE ONE PICTURE OF THE SUBJECT, IS THAT ENOUGH?
  9. I AM INTERESTED IN A FAMILY CARICATURE. DO ALL OF
    THE FAMILY MEMBERS HAVE TO BE IN THE SAME PHOTO FOR YOU TO DRAW THEM?
  10. HOW DO I SEND MY PHOTO? ARE THERE ANY PHOTO REQUIREMENTS?
  11. IS THERE A DISCOUNTED PRICE FOR GROUP PHOTOS?
  12. CAN I GET A PROOF?
  13. WILL A PROOF DELAY MY TURNAROUND TIME?
  14. WHAT IF I DON’T LIKE MY PROOF?
  15. WILL I GET MY ORDER SENT BACK VIA EMAIL?
  16. CAN I USE MY CARICATURE FOR ADVERTISING?
  17. DOES PAYING FOR THE ORIGINAL ARTWORK MAKE IT MINE TO USE HOWEVER I CHOOSE?
  18. HOW DO I TO CANCEL MY ORDER?
  19. WHAT MAKES YOUR CARICATURES DIFFERENT?
  20. I ORDERED THROUGH ANOTHER COMPANY AND DON’T LIKE IT. CAN YOU HELP ME?
  21. I WANT TO USE THE ARTWORK FOR MY WEDDING INVITATION. IS THAT CONSIDERED COMMERCIAL?
  22. HOW DO I KNOW MY ORDER WILL LOOK LIKE THE SAMPLES ON THE WEBSITE?
  23. CAN I CHOOSE WHATEVER BODY SITUATION I WANT?
  24. IS THE ARTWORK DIGITAL OR IS IT A HARD COPY ON PAPER?
  25. WILL MY ORDER BE DISPLAYED ON YOUR WEBSITE?
  26. I AM READY TO PLACE MY ORDER BUT I AM WAITING FOR ONE MORE PICTURE. CAN I SUBMIT MY ORDER NOW AND SEND THE OTHER PICTURE TO YOU LATER?
  27. I AM ORDERING MORE THAN ONE CARICATURE. DO I NEED TO COMPLETE A NEW ORDER FORM FOR EACH PERSON?
  28. THE THUMBNAIL OF THE PHOTO I UPLOADED LOOKS DISTORTED. IS THIS NORMAL?
  29. CAN I TALK TO SOMEONE ABOUT MY ORDER?

 

 

HOW MUCH ARE YOUR CARICATURES?

We have three categories for pricing. All of our pricing is per person. The BASIC black and white caricature is $55 per person. The BASIC color caricature is $65 per person. The DELUXE caricature is an additional $25 per person. ABSTRACT caricatures are $75 per person. If ordering a group caricature, we do offer discounts for orders involving 10 people or more: $5 discount per person for orders involving 10-29 people; $10 discount per person for orders involving 30-49 people; and a $15 discount per person for orders involving 50 people or more.

HOW LONG DOES IT TAKE TO GET MY ORDER?

Our normal turnaround time (excluding holidays) is a MAXIMUM of 2-3 weeks from the time your complete order is received. Once orders are completed, the final artwork is sent to you via email as a jpeg digital file. If you also order a print, it will be sent via USPS first class mail at the same time. Our office is in Orlando, Florida. Mail time will vary depending on where the artwork is going.  Turnaround time during the winter holiday season is always 3 weeks if you do not choose the rush option.

WHAT ARE RUSH OPTIONS?

If you would like your artwork quickly, you can choose our “rush” option to guarantee your finished artwork emailed to you within 7 business days from the time we receive your order. The rush fee is an additional $20 per person. If you need the artwork  within 4 business days, you can choose the double-rush option for a fee of an additional $40 per person. Rush fees are for the artist’s time only, not for postage or mailing of extra paper prints. Paper prints are still sent via USPS first class mail. There are no guarantees from the US Postal Service. If you have a limited timeline, you will need to select both the rush option and the Fed-Ex option. Need your order in less than 4 days? Call our office. We can meet any deadline!

DO YOU OFFER FASTER DELIVERY FOR THE PAPER PRINTS?

Yes! We offer Priority Mail and Fed-Ex shipping options. Priority Mail is an additional $8 and is guaranteed to arrive to you within 2-3 days. For an additional $35, US orders can be sent to you via standard Fed-Ex. This is the fastest guaranteed way to get your artwork on time. Fed-Ex will guarantee delivery of your order within 2 days. Holiday times may vary. Fed-Ex overnight shipping is also available for an additonal charge. Call our office for a quote based on your zip code. You can also provide us with your Fed-Ex shipping number if you have one.

WHAT IF I LIVE OUTSIDE THE US?

If you are outside of the United States and in need of paper prints, it is fastest to take the digital image that we email you to a local printer in your area.

IS ALL OF YOUR PRICING PER PERSON?

Yes. All of our pricing is based on how many people are being drawn. Our prices are based on the time it takes the artist to create the caricature image of each individual; it is not based on materials used. If you have a family photo with 3 people in it, then the price for a basic color caricature would be $195 ($65 per person x 3).

WHAT SIZE ARE YOUR CARICATURES?

Our caricatures are sent to you in .jpg format. They can be printed at almost any size. If you choose to order paper prints from us, you have the choice of 8×10 or 11×14 prints.

I ONLY HAVE ONE PICTURE OF THE SUBJECT. IS THAT ENOUGH?

The artist usually needs only one good photo to draw from. If the artist cannot work from the photo you have provided, we will contact you. However, if you do have multiple photos, please provide them to us. That will enable us to get the best possible likeness. All original photos submitted via regular mail will be returned.

I AM INTERESTED IN A FAMILY CARICATURE. DO ALL OF THE FAMILY MEMBERS HAVE TO BE IN THE SAME PHOTO FOR YOU TO DRAW THEM?  

No. The artist draws each individual separately, so it does not matter if you send one group photo or several separate photos. It is easier for the artist to use individual pictures because the image size is usually bigger, but we do not need individual photos of each person to be drawn. We know that some orders are a “surprise” to the recipient and it may be difficult to get a picture. Surprising your boss with a drawing but don’t have a picture? No problem. You could scan the picture on his desk of him with his wife and include a note on the order form that says, for example, “do not include lady in blue dress.”

HOW DO I SEND MY PHOTO? ARE THERE ANY PHOTO REQUIREMENTS?

When uploading your photos, please keep them under 1 MB in size if possible. Photos can be sent in .jpeg, .png, or .gif format. When completing the order form, you will be able to attach the photos right from your computer. Uploading your photos is the best option! If you are sending your pictures via regular mail, the address is Caricature Connection – P.O. Box 692625 – Orlando, FL 32869. 

IS THERE A DISCOUNTED PRICE FOR GROUP PHOTOS?  

Yes! We offer a $5 discount per person for orders involving 10-29 people, a $10 discount per person for orders involving 30-49 people, and a discount of $15 per person for orders involving 50 people or more.

CAN I GET A PROOF?

Yes. We do have an option to request a proof before the final artwork is complete. There is an additional charge of $20 per person for this service because it adds an extra step for the artist (proof rates for commercial projects are higher). Proofs are rough development sketches only. They enable you to make changes to your order before the final artwork is complete. Click here to see a sample of a proof. If you do not order the proof option, changes cannot be made once your caricature is finished.

WILL A PROOF DELAY MY TURNAROUND TIME?

Yes. Your proof will arrive to you within 7 business days. You will need to let us know as soon as possible if changes need to be made or if you approve of the proof before we can proceed. The normal turnaround timeline (2-3 weeks) does not start until you have approved the proof.

WHAT IF I DON’T LIKE MY PROOF?

We will make whatever changes you like to your proof. After all, that is what the proof option is for! You do have the option of ordering a second proof if you like. Most customers only have one or two minor changes, if any. Your order cannot be canceled after you have received your proof.

WILL I GET MY ORDER SENT BACK VIA EMAIL?

Yes. All of our orders are sent back to you digitally in .jpg format.

CAN I USE MY CARICATURE FOR ADVERTISING?

No. The prices listed on our website are for personal use only. Any artwork that is going to be used in a commercial way (i.e., website, logos, billboards, business cards, etc.) requires copyright permission from the artist. If you wish to use the artwork commercially, please contact us with your project details. We will provide you with a quote for your specific project. The price will include all of the necessary release forms. In order to give you a quote, we will need a description of the artwork needed, deadline requirements, and what you would like to use the artwork for (so we know what usage rights you will need). 

DOES PAYING FOR THE ORIGINAL ARTWORK MAKE IT MINE TO USE HOWEVER I CHOOSE?

No. When you purchase a personal caricature, you are not purchasing the copyright of that image. The copyright of the artwork still belongs to the artist (even if it is an image of you). Using the artwork for anything other than personal use is a copyright violation (personal use is hanging it on a wall in your home).

HOW DO I CANCEL MY ORDER?

Once your order is placed, you have 48 hours to cancel your order. Orders cannot be canceled after that period of time. Rush and double-rush orders cannot be canceled once they are placed.

WHAT MAKES YOUR CARICATURES DIFFERENT?

Our caricatures are all original works of art. If you are surfing the web, you will see that there are many different caricature styles and techniques. You will also see a variety of different prices for a similar type of item. Our caricatures are not copied in Photoshop (and made to “look” like a caricature) and are not traced from the pictures you provide. We do not “farm” our orders out through different random artists. Your order is guaranteed to have the same quality presented throughout our site.

I ORDERED THROUGH ANOTHER COMPANY AND DON’T LIKE IT. CAN YOU HELP ME?

If you have a competitor’s product that you are not happy with, email us a copy of the caricature. We will offer you a discount off our listed prices if you would like for us to redo the exact order. When looking for a caricature company, be sure to view ALL the samples on the website to make sure their work reflects the type of product you are looking for.

I WANT TO USE THE ARTWORK FOR MY WEDDING INVITATION. IS THAT CONSIDERED COMMERCIAL?

No. We do not consider wedding invitations commercial use. We also allow our artwork to be used on personal Christmas cards and party invitations at no additional charge.

HOW DO I KNOW MY ORDER WILL LOOK LIKE THE SAMPLES ON THE WEBSITE?

All of our pieces are drawn in the same style that you see represented on the website. The person who created most of the artwork you see on our website is our head artist, Keelan. He is the former president of the National Caricature Network and the author of the book “Let’s Toon Caricatures.” Keelan and all of our artists create caricatures at Disney and draw in the same style. Your order will be of the same quality as you see on the website. Regardless of which artist handles your order. Visit our client comment page to read what our clients have said about us!

CAN I CHOOSE WHATEVER BODY SITUATION I WANT?

Yes! We can draw the caricature with the body situation of your choice. We can draw anything! Visit this link for body situation ideas. Let us know if you see a sample on our site that reflects the same background or scene that you would like for your order. We can draw anything in the caricature. You dream it, we draw it! If you have a request that is specific, for example, a certain year/make of a car, please attach a photo of it with your order.

A typical BASIC order request would be: “I would like Sally sitting at her desk holding a Diet Coke in one hand and her cell phone ringing.” A DELUXE order includes the same request plus: “a brown Coach purse hanging from the back of her chair, posters of Rick Springfield and Journey on the wall, a black and white Shih Tzu on her lap, pink high heeled Manolo’s on her feet and a big boom box playing ‘We Are The Champions’ in the corner.

IS THE ARTWORK DIGITAL OR IS IT A HARD COPY ON PAPER?

That is your choice. All artwork is emailed to you upon completion. If you would also like paper copies of your order, you can choose that option on the order form. You can get 8×10 or 11×14 prints from us or you can have prints made on your own. Once you receive the final image, you can burn it to a disk and take it to a printing company in your area, or print it from your own computer.

WILL MY ORDER BE DISPLAYED ON YOUR WEBSITE?

Your order may be one of the few selected for our online portfolio. Please let us know when placing your order if you do not want your order displayed.

I AM READY TO PLACE MY ORDER BUT I AM WAITING FOR ONE MORE PICTURE. CAN I SUBMIT MY ORDER NOW AND SEND THE OTHER PICTURE TO YOU LATER?

No. You must submit everything needed for your order at the same time. We cannot process your order with missing items. Incomplete orders will be returned.

I AM ORDERING MORE THAN ONE CARICATURE. DO I NEED TO COMPLETE A NEW ORDER FORM FOR EACH PERSON?

No. You can note on your order form that you would like individual caricatures of the people in the pictures you send. For example, if you have three different people to be drawn, you can let us knowif you want one group caricature or three individual images. This will save you time and you won’t have to complete separate forms for each person being drawn.

THE THUMBNAIL OF THE PHOTO I UPLOADED LOOKS DISTORTED. IS THIS NORMAL?

Yes. This is normal and will not affect the quality of the pictures you sent.

CAN I TALK TO SOMEONE ABOUT MY ORDER?

Because of the nature of our business, it is imperative that we have all of your artwork requests in writing. Of course, we are happy to talk with you about any general questions that you may have, however, if your question is about the details of your order, then we must receive it in writing.